Learner Frequently Asked Questions
Your learning journey remains our priority, even through change.
Find clear answers about your course, support, and what happens next.
FAQ’s
What is changing at YMCAfit?
YMCAfit is separating from Central YMCA and will transfer to Access Training (Wellbeing) Limited. Our operations will continue without interruption.
Why is this change happening?
Following a strategic review, the trustees of Central YMCA concluded that this restructure is the most effective way to ensure long-term stability and growth of both Central YMCA and YMCAfit.
The change will:
- Safeguard the long-term sustainability of both Central YMCA and YMCAfit.
- Allow Central YMCA to focus more clearly on its core charitable mission
- Enable YMCAfit to invest, innovate, and grow with a dedicated operational focus
Who will own YMCAfit?
YMCAfit will be transferred to Access Training (Wellbeing) Limited, a values aligned organisation with the capacity and commitment to support the training provider’s continued growth. Access Training (Wellbeing) Limited is part of the Access Training Group.
This allows YMCAfit to demonstrate continuity and continue to serve its customers and stakeholders without significant change to systems, services, or personnel.
How does this affect learners currently on programme or booked onto a course?
Registered learners will continue to receive the same qualifications, assessment experience, certificates, and support. For this reason, course dates and assessment plans previously communicated with learners will not change.
You can continue to access Aptem, Microsoft Teams and Suada for your programme. We will notify you with full details if there are any planned changes to the systems we use.
Will this affect the qualifications we deliver?
No. There will be no disruption. All qualifications, assessments, learner registrations, certifications, and regulatory standards will continue exactly as normal.
Will the standards and quality of provision remain the same?
Yes. Our priority is to provide a seamless experience, maintaining the quality, professionalism and reliability that YMCAfit is known for.
Does this affect Merrithew STOTT Pilates courses?
No. Our longstanding partnership with Merrithew will continue into the future. Your enrolment on your course is not affected and you can continue to book exams and observations through the support team.
Will staff change?
No. Our support team remains the same. The team continues to be committed to delivering high-quality service and support. Please continue to use existing communication channels. Any changes will be communicated in advance.
Who should we contact if we have questions?
You can continue to contact Student Support for all questions and queries:
Email: ymcafit.studentsupport@ymca.co.uk
Telephone: 020 3994 9550
Please continue to use existing communication channels. Any changes will be communicated in advance.
For any financial enquiries, the YMCAfit team may direct your enquiry to the Central YMCA finance team if your enquiry relates to a historic payment or an Advanced Learner Loan payment plan. Any enquiries for new bookings, may be directed to the finance team within the Access Group.
Will email addresses, phone numbers, or systems change?
Any operational changes (including email addresses, phone numbers, or systems) will be carefully considered and communicated in advance, with clear instructions to support a smooth transition.
What happens to my data?
All data will be stored in line with YMCAfit’s and Central YMCA’s Privacy Notices available on our websites. You can also find further information within our Terms and Conditions.
If you have any questions about the processing of your personal information, or you would like to exercise any of your rights, please email us on datarequest@accesstraininguk.co.uk or data.protection@ymca.co.uk.
What happens to my payment plan?
If you are paying by instalments via Premium Credit or via Direct Debit there is no change to your payment plan and you should continue with scheduled payments as outlined in your agreement. Any non-payment will continue to be managed in accordance with our terms and conditions.
Terms and conditions
Our terms and conditions related to your programme remain unchanged, however have been updated to reflect the new legal entity and data protection. An updated copy can be found on the YMCAfit website.
If your course was funded by an Advanced Learner Loan updated terms and conditions can be found on the Central YMCA website here.
If I have finished my course and am waiting for my certificate?
There is no change to our quality assurance and certificate claims process. Your certificate will be issued as per our existing procedure from the relevant Awarding Body. A reminder that this process can take up to 12 weeks upon completion of your final assessment.