When studying with us, we'll give you all the support and advice you need to further your career. With our learning support hotline and dedicated tutors, we're here for you every step of the way. 

How we support you on the course

On-hand support team

Once your course is booked, our Learning Support team will be here to answer any questions you may have about your next steps. Whether you need help with completing work, submitting work, using the eLearning site or course issues, we are just a phone call away. 

For advice about your course, call us on 020 3944 2533 or you can email us at ymcafit.studentsupport@ymca.co.uk

Personal study plan

If part of your course is delivered online, we’ll give you a call at an arranged time when you book, to create a study plan that will keep you on track and to discuss any extra support you may need. On this call your learning support tutor will:

  • Agree deadlines for course work (fitting them around any other commitments you may have) 
  • Help you plan for upcoming assessments
  • Check that you’re able to log into the eLearning site 
  • Take you through the online revision materials and work templates.

Your tutor will email the study plan to you so that you know when your work and assessments need to be completed.

Designated learning support tutor

Whether you need help with a tricky question about coursework or information about your assessment day, you won’t be alone to find out the answer. Your designated tutor will be available to contact by phone or email throughout the entirety of your course.

Online Kickstart Sessions

On our Gym Instructing and Personal Training, or Yoga Instructor courses, you can now access our specially designed sessions to give you all the key information to successfully start your learning journey.  

They will include everything you need to know to prepare for your course, including how to access course content and elearning website. These sessions will give you the chance to understand the course structure as well as ask any questions you might have.

For more information on these supportive sessions and how they can help you, talk to our course advisors by requesting a callback.

Support Workshops

To support our students during their course we have launched new free online support workshops. These can be booked through the learner support team. 

For our Personal Trainer courses, they will cover Business and nutrition case studies, while our yoga students will have access to the philosophy and fundamentals of Yoga worksheets workshop. 

These will complement our existing student support, such as our on-hand support team, Anatomy and Physiology workshops or revision tips.

Revision tips

Revising can be difficult if you don't know the right method to use. That's why we've included our top revision tips on the eLearning website, simply pick up the phone if you're struggling about where to begin, our number is 020 3944 2533 or you can email us at ymcafit.studentsupport@ymca.co.uk.

Adapting the course to your learning needs

Every student should be given the power to succeed on their course, which is why we adapt our programmes to suit your learning needs. Let us know if you have any specific learning requirements that we could provide extra support with and we'll work with you to create a personal support plan. This plan could include:

  • Extra time on exams
  • Resources being sent early
  • Extra sessions with your tutor; and more.

With this extra support, we aim to make you feel that you have every chance to do your best on the course.

Funding your future

As part of a Government-backed initiative, some courses can be funded by the Advanced Learner Loan. This loan provides a flexible way for students over the age of 19 to pay their course fees. This way, you can start your career without worrying about the cost. For more information, visit our Funding page.