Client Retention

Ensure your business runs successfully by retaining and motivating your clients and staff. Understand the importance of building rapport and communicating with clients to increase exercise adherence. This module is essential for club staff, personal trainers and managers providing you with the tools to ensure that both staff and clients drive towards achieving their goals.

Learn to…

Build rapport and communicate effectively with staff and clients
Improve client retention within the club and personal training environment
Use the stages of retention in developing client retention
Use a range of tools that will increase clients motivation and exercise adherance
Understand the models used in exercise adherence
Use communication tools to help the client set realistic goals
Develop a range of strategies to increase client retention, exercise adherence and client motivation

Prerequisites

Level 2 YMCA Gym Instructor or Studio Instructor or equivalent

Format

3 days face to face learning (a mixture of theory and practical)

Assessment

Worksheet
Presentation

Certification

CYQ Level 3 Client Retention

REPs

Course price

Price: £320

Payment methods

You can pay for YMCAfit courses in the following ways:

Credit/debit card by telephone on 020 7343 1850 (option 1)
In person at our offices during the hours (9am – 5pm Monday to Thursday and 9am – 3pm on Friday)
Cheques or postal orders by post. Please make these payable to ‘YMCA Fitness Industry Training’
Purchase order/invoice
By fax on 020 7436 1278

Note: postal bookings can only be confirmed once we have received the payment and a completed application form, which is signed and dated. Please do not send cash through the post.

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