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Information, Advice and Guidance Statement
YMCA Fitness Industry Training offers a range of
services to current and potential learners. We have free and impartial Course
Sales Advisors, a dedicated Student Support team and an efficient Administration
Services team to help and guide you through your training journey with us.
We aim to:
- Offer you a
service which is accessible, visible, professional and knowledgeable, impartial,
responsive, friendly and welcoming.
- Provide
initial information, advice and guidance on the available learning options,
qualification pathways and possible funding which will enable you to maximise
your chances of success.
- Support you
during your learning/training with on-going information, advice, guidance
through personal tutoring, support services, careers events and teaching
resources.
- Provide you
with information, advice and guidance on progression routes, including higher
level qualifications, Continued Professional Development programmes and
work-based learning.
- Help you to
develop lifelong transferable and career management skills to assist you in
making choices now and in the future.
- Meet the
needs of employers by providing information and advice related to business
training needs.
- Promote and
support equality of opportunity by provision of services to meet the needs of
all, regardless of ability, age, gender, sexual orientation or ethnicity.
We will:
- Maintain and publicise up to date information on all of our
course programmes and support services.
- Use trained and experienced staff to provide personal advice.
- Respond to all enquiries within 2 working days.
- Refer you to other learning providers and specialist
organisations (such as the Jobcentre Plus, the Dyslexia Association, Leisure
jobs and others) where they are better placed to meet your needs.
Information, Advice and Guidance services can be accessed via:
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Our website
www.ymcafit.org.uk.
·
Our Prospectus, Course Dates
and Venues booklet and service leaflets available on our website or from our
Student Services team (telephone: 0207 343 1830; e-mail
bookings@ymcafit.org.uk/b>).
·
The Next Step magazine -
YMCAfits graduate magazine.
·
A range of open evenings at
venues across the country.
·
One to - one advice from
our advisors.
·
Our offices from Mon -
Thurs: 9.00 - 17.00 & Fri 9.00 - 15.00.
·
Planned sessions during
your programme of study with your tutor.
Feedback on our services:
We regularly seek feedback to ensure that our services are continuously
developed and improved. Evaluation forms and student comment cards are given out
on courses or you can leave any comments on our website or you can e-mail
directly to
feedback@ymcafit.org.uk. If
our services do not meet your expectations, please contact the Quality Manager,
giving as much detail as possible. You will receive an initial response within 2
working days. A copy of our complaints procedure is available on our website or
by calling 020 7343 1850.
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